Cancelling an activity
If an activity isn't going ahead, you can cancel it and notify your squad in one step. You can cancel before or after an activity's start time – so there's no need to worry if you didn't get to it before kick-off.
- 1
- Find the activity. Go to your Squad and tap the activity you want to cancel. Tap the three-dot menu and select 'Cancel activity'. For repeating activities, you'll be asked which activities the cancellation applies to.
- 2
- Add a message (optional) to let your squad know why the activity is being cancelled – for example, not enough players or a venue issue. Tap 'Cancel activity' to confirm.
- 3
- Your squad is notified. Members receive an email or WhatsApp message telling them the activity has been cancelled, along with your message if you included one. The activity remains visible in the 'Activities' tab with a 'Cancelled' status.
Refunds for cancelled activities
When you cancel an activity with payments attached, anyone who has already paid is refunded automatically. We'll also waive any late dropout charges incurred before the activity was cancelled.
If an activity didn't go ahead, cancelling it is quicker than removing outstanding payments one by one – everyone is refunded and notified at once. It's possible to cancel before and after an activity takes place.
A refund icon appears alongside the name of every member who's been refunded in the 'Activities' tab:
Why can't I cancel my activity?
You won't be able to cancel an activity if your squad balance isn't high enough to refund everyone who has already paid. If this happens, we'll show an insufficient funds message, and you'll need to top up your squad balance before you can cancel.