Managing your profile and notifications
You can manage your profile and notifications via Account settings.
Updating your details
Your name, email address and phone number are all editable. Tap or click 'Edit info', make your changes and hit 'Save changes'.
If you change your email address or phone number, you'll need to verify your account before Squaddle can send you notifications. Just tap the link in the verification email, or reply 'OK' to the WhatsApp message to finish setting up notifications.
Once verified, save Squaddle's number to your contacts so you don't miss future messages.
Not receiving notifications from Squaddle?
You will not receive notifications until you confirm your phone number or email address. Look out for an Unverified warning in your account.
Changing your password
You can manage your password via Account settings. Tap or click 'Edit info', then 'Change password'. Enter your existing password and your new one, then hit 'Save changes'.
If you signed up via Google, you'll see your linked Google account at the top of Account settings instead of a password option. To change or remove a Google account that's linked to Squaddle, contact us.
Changing notification settings
Squaddle can send notifications to WhatsApp, email, or both. You can set your preference in Account settings. You'll need at least one verified contact method selected for Squaddle to work.
If you need to take a break from notifications – because you're injured or going on holiday, for example – your squad organiser can pause your membership temporarily. If you want to stop all notifications permanently, you can leave a squad via the three-dot menu in your account.
Want to unsubscribe from marketing emails?
You can opt out of occasional marketing emails from Squaddle using the unsubscribe link at the bottom of any marketing email. This won't affect your activity notifications.
Merging duplicate accounts
If you've inadvertently signed up to Squaddle more than once, for example, creating one account with WhatsApp and another with your email address, you'll end up with a duplicate account. It's not possible to merge duplicate accounts yourself, but we can help.
Before contacting us, make sure your preferred account contains your preferred contact details – you can update these in Account settings as outlined above. It also helps to have your user number to hand, which you'll find in the URL when you're logged into Account settings: for example, https://app.squaddle.co.uk/users/12345/profile.
Once you have those details to hand, contact us and we'll take care of the rest.